B-hyve Gen 2 Wi-Fi Hub

You should ask the following questions:

If you are talking about a Flood Sensor, then you want to ask **“Has the Hub been connected to the Flood Sensors previously? If you answer Yes, then you will want to check out How To: Reconnect the Flood Sensors & WiFi Hub to a new router (Or after a change to your router settings) below

Next, here are some tips for general troubleshooting with our B-hyve devices:

• A common Wi-Fi connectivity issue is the password has not been entered or updated when connecting to a secured network. (Nearly 80% of our connection-related issues run into this being an issue)

• Check if the customer has a 2.4 GHz Wi-Fi network. Most Orbit products do not communicate with 5 GHz networks (the exception to this, being our B-hyve XR model that can use both 2.4 GHz and 5 GHz Wi-Fi networks), and blended networks can cause issues.

• Ensure the customer has Bluetooth enabled on their phone or tablet.

• Sometimes, other Bluetooth devices can cause issues in pairing. Try turning off any other Bluetooth devices (such as speakers or earphones) while pairing.